![]() EST, I asked for help with issues I was having with the Time Machine app. Upon my first call, the lovely Prelah helped me with quick, patient, top-of-the-line tech support. In the last year, Apple added a Youtube channel filled with informative videos, how-tos, and even some tricks to improve your Apple device’s performance and user experience. The screen shows you all your Apple devices and how much time you have left on AppleCare or the manufacturer warranty. You can do all the previously mentioned things and check your device’s performance, subscriptions, purchases, passwords, security, update, and backup. ![]() Once you hit continue, you're taken to a screen within the app. Lastly, the app offers you the ability to schedule a repair at a Genius Bar or an authorized Apple service provider. The second allowed me to get help via a live chat or a phone call. The first being Self-Solve, where you can get helpful information via the app to rectify an issue. Anyway, I downloaded the app as soon as you open it up, it welcomes you and offers three quick solutions. It’s why my kids only respond to me via text. The final thing I wanted to try before phoning Apple was the Apple Support app on my phone, which I never use because I prefer calling people up. ![]() The tech support agent responded, “No worries! I can try my best to troubleshoot from the Mac side of this issue, but if the issue is with the headphones, I may have to get you to contact the manufacturer of the headphones for further support.” From there, he guided me to resolve my Bluetooth issue. He answered all my questions kindly and factually, giving easy-to-follow instructions, and even assured me all would be fine when I mentioned I felt like my son and nephew were trying to kill me with all this new tech. In just 16 minutes, an agent guided me via chat through updating my drivers, which I needed to do, and made sure I felt OK about asking what I thought were silly questions. ![]()
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